Roleplay Refund Policy

Last updated: 5 October 2026

Try before you pay

Every new team starts with a 14-day free trial with 120 practice minutes. No card is needed, so you can see whether Roleplay works for your team before you pay anything.

Your first payment

If you change your mind, ask within 14 days of your first payment and we refund it in full.

After that

• You can cancel at any time.
• Your plan keeps running to the end of the month you have paid for, and then stops. You won't be charged again.
• We don't give partial refunds for unused days, seats or minutes.

How refunds work

Our plans are sold by Paddle (Paddle.com Market Ltd), our reseller and Merchant of Record. Paddle processes every refund and sends it back to the card or payment method you used. How long it takes to show up depends on your bank.

How to ask

• Email us at support@useroleplay.app, or
• contact Paddle through the link in your receipt email.

Tell us the email you used to buy and, if you have it, the order number from your receipt.

Your legal rights

Roleplay is sold to businesses. Even so, if you are a consumer in the EU or UK, nothing in this policy affects your statutory rights.

Contact

Sergiu Moloman, Str. Ștefan cel Mare 202, Chișinău, Republic of Moldova, support@useroleplay.app.